Skip Ribbon Commands
Skip to main content
Please wait, loading

Deputy Service Manager

Band 8a

Main area
Mental Health
Band 8a
37.5 hours per week
Job ref
Mariner House, Ipswich/Wellbeing Service, Bury St Edmunds
£44,606 - £50,819 gross per annum
23/06/2019 23:59
Interview date

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, alcohol treatment, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

Please follow this link to find out more in our Employee Handbook

Employee Handbook

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

It is important that you complete a formal application form as CV’s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust straight into your " junk" inbox.


This is an exciting opportunity to contribute to the leadership of a large and dynamic Wellbeing Service.  We are looking for an additional highly motivated and dynamic Deputy Service Manager to support the Service Manager, Deputy Clinical Lead and Lead Therapists in achieving our key performance indicators and growing our successful service.

We are looking for an individual who has skills in both clinical and operational management and who understands the complexity this duality role can potentially create. The post holder will use a wide range of skills and experience gained in previous leadership role/s. They will need to demonstrate a history of achieving demanding Key Performance Outcomes within a multifunction delivery team as the service is heavily performance managed around a number of agreed outcomes.  

This is a developing service delivery model, and therefore experience in managing and implementing change is essential, as it is highly likely that the service will need to be able to respond quickly to internal developments and external pressures.  The ideal candidate will need to demonstrate a high level of problem solving and flexibility in their approach to the role. Previous line management and service development experience is essential.

The partnership nature of our service will mean that experience of working within an integrated management structure will be beneficial.  It is very important that the service develops its own brand equity realising the benefits of combining all the qualities and cultures of NSFT and the partner organisations.

If you think that you can offer the strong operational management skills that will strengthen the leadership team please do contact me for further information.  Although this role will be based across Suffolk, candidates will need to demonstrate that they are able to travel independently across Norfolk and Suffolk.


Benefits included with this role are:-

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

NSFT is committed to lifelong learning and continuous professional development (CPD) for its entire staff. There are a variety of definitions of CPD across the professions but it is usually taken to mean learning activities which update existing skills.

CPD is determined through appraisal with a personal development plan agreed between an individual and their manager, with the commitment of the necessary time and resources.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Interviews are to be held on 4th July 2019, candidates may only be given a minimum of 3 days’ notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

Apprenticeships logoNo smoking policyInvestors in People: GoldStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Mindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident employer

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

Apply online now

Further details / informal visits contact

Hayley Matthews, Service Manager, Wellbeing Norfolk and Suffolk