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Deputy Chief Operating Officer

Band 9

Main area
Operational Leadership
Band 9
37.5 Hours per week
Job ref
Hellesdon Hospital / Endeavour House
Norwich / Ipswich
£84, 507 - £102,506 gross per annum
24/03/2019 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, alcohol treatment, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

Please follow this link to find out more in our Employee Handbook

Employee Handbook

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

It is important that you complete a formal application form as CV’s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust straight into your " junk" inbox.


Tailored Relocation Package available


An integral part of our Improvement Plan is the introduction of Clinically Led Leadership Teams at a local placed based level ensuring that a positive service user experience is at the centre of everything we do.  We need to listen and understand the views of our service users and ensure that this informs clinically evidenced based support.


Our services are provided in partnership with local systems across five locality-based Care Groups in Norfolk and Suffolk, with our specialist services providing trust wide and regional services.


“The need to positively change our culture so we can improve the quality and safety of support to our service users is the only priority for our Trust Board; we need to do better for the people of Norfolk and Suffolk and we are committed to achieving this at pace.” – Stuart Richardson, Chief Operating Officer


 This really is an exciting time to join The Norfolk and Suffolk NHS Foundation Trust, as we move at pace to improve our services. Integral to the success of our plan will be the recruitment of a Deputy Chief Operating Officer; who will provide leadership and support to the locality-based Care Groups and deputise for the Chief Operating Officer. As the Deputy Chief Operating Officer, you will work together with the Chief Operating Officer (COO) to develop, direct and lead service improvement and performance strategies and policies to support the delivery of safe and effective care.


As the Deputy Chief Operating Officer, you will lead the Care Groups, providing leadership management and direction to ensure the successful delivery of the Operational Services across the organisation, ensuring the provision of effective, high quality, safe patient care which meets the needs of patients and can be met within the allocated budget.


You may be from a clinical background but this is not essential, what is essential is your understanding of the current health and social care system nationally and across East Anglia.  NSFT is facing immediate challenges that require leadership that can ensure change is sustainable and implemented at pace.


 You should be motivated and energised by implementation of business development and planning; performance management strategies and commercial development strategies that are consistent with the Trust's need to provide safe and effective person-centred care, as well as a champion for improving service user’s experience of services and reducing the health inequalities experienced by people who have mental and emotional health difficulties and learning disabilities. 


You will need to be skilled at working across partnerships and be able to make positive changes that benefit the system, in what can be at times very complex situations.  You will need to be a visionary, challenge the norm and see how the future can be exciting with services being led and developed in new ways that challenge traditional models of providing care.


To support you we will a bespoke package of development and support.  We are embedding a new way of working so you will receive a comprehensive induction you will also receive a personal development plan which will include protected time for your professional development with support from an external coach.


For more information on our trust, The Role specifics and our tailored Relocation package, please visit our website OR alternatively click apply TODAY!

***Please specify whether you are interested in work in Norfolk or Suffolk in your Supporting Statement, as we will have various localities available***


**Interviews will be taking place between 8th and 19th April 2019**

Apprenticeships logoNo smoking policyInvestors in People: GoldStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Mindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident employer

Documents to download

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Further details / informal visits contact

To book for informal chat on the role please email: