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ICT Service Desk Apprentice


Main area
ICT Service Desk
Fixed Term
37.5 hours per week
Job ref
Hellesdon Hospital
£146.25 per week
30/06/2019 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, alcohol treatment, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

Please follow this link to find out more in our Employee Handbook

Employee Handbook

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

It is important that you complete a formal application form as CV’s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust straight into your " junk" inbox.


We are looking to recruit an ICT Service Desk Apprentice. You will be friendly, hardworking, and have a passion for ICT. You will be motivated to use this opportunity to start and develop your career in IT Support, and beyond!

The Service Desk is the single point of contact for all ICT related incidents and service requests.  The goal of the Service Desk is to facilitate the restoration of normal operational service with minimal business impact on the Trust within agreed service levels and clinical / business priorities.  The Service Desk also provides a mechanism for users to request and receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and/or new software requests.  Other teams in the ICT Department, such as Field Support, Systems Support, Information Governance and Infrastructure, support the Service Desk. 

The Service Delivery Team consists of: 

  • The Service Desk Team
  • Service Desk Team Leader
  • IT Support Analysts
  • Principal IT Support Analyst
  • Field Support Team
  • Field Support Team Leader
  • Service Delivery Manager

The vision of the Service Delivery Team is to become a centre of excellence that provides IT support and services that are business aligned, performance-driven, customer focused and adhering to industry best practice.  The team is to embrace the Trust values and to demonstrate these in their day-to-day work, making a difference in everything that they do – “Transforming Care Through Technology…”

As an Apprentice, you will be required to assist with the provision of a comprehensive and effective service to support the smooth and efficient running of the Service Desk. You will also be required to communicate effectively and courteously with a range of internal/external personnel and work as part of a team within the service support function delivering a high-quality service on behalf of the Trust.

The ICT Service Desk is based at Hellesdon Hospital and working hours will be 37.5 per week. Occasional travel may be required.

You will enrol with a local education provider and complete the Level 3 ICT Infrastructure Technician qualification over the 18-month appointment. This will be delivered as work-based learning.

We welcome applications from internal and/or external applicants.

There are eligibility criteria for government-funded apprenticeship schemes that apply and therefore applicants must be aged 16 or over and have been resident in the UK/EU for the last 3 years; must not have a Degree, Level 4 qualification or above or already be in any form of formal government-funded education.


Benefits included with this role are:-

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Interviews are to be confirmed, candidates may only be given a minimum of 3 days’ notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

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Apply online now

Further details / informal visits contact

James Moulding via email at or telephone on 01603 421387.