Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, alcohol treatment, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
Please follow this link to find out more in our Employee Handbook
JOB DESCRIPTION/PERSON SPECIFICATION Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed. YOUR APPLICATION It is important that you complete a formal application form as CV’s alone will not be accepted.
TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust straight into your " junk" inbox.
We are looking to recruit an ICT Service Desk Apprentice. You will be friendly, hardworking, and have a passion for ICT. You will be motivated to use this opportunity to start and develop your career in IT Support, and beyond!
The Service Desk is the single point of contact for all ICT related incidents and service requests. The goal of the Service Desk is to facilitate the restoration of normal operational service with minimal business impact on the Trust within agreed service levels and clinical / business priorities. The Service Desk also provides a mechanism for users to request and receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and/or new software requests. Other teams in the ICT Department, such as Field Support, Systems Support, Information Governance and Infrastructure, support the Service Desk.
The Service Delivery Team consists of:
The vision of the Service Delivery Team is to become a centre of excellence that provides IT support and services that are business aligned, performance-driven, customer focused and adhering to industry best practice. The team is to embrace the Trust values and to demonstrate these in their day-to-day work, making a difference in everything that they do – “Transforming Care Through Technology…”
As an Apprentice, you will be required to assist with the provision of a comprehensive and effective service to support the smooth and efficient running of the Service Desk. You will also be required to communicate effectively and courteously with a range of internal/external personnel and work as part of a team within the service support function delivering a high-quality service on behalf of the Trust.The ICT Service Desk is based at Hellesdon Hospital and working hours will be 37.5 per week. Occasional travel may be required.You will enrol with a local education provider and complete the Level 3 ICT Infrastructure Technician qualification over the 18-month appointment. This will be delivered as work-based learning.We welcome applications from internal and/or external applicants.
There are eligibility criteria for government-funded apprenticeship schemes that apply and therefore applicants must be aged 16 or over and have been resident in the UK/EU for the last 3 years; must not have a Degree, Level 4 qualification or above or already be in any form of formal government-funded education.
Benefits included with this role are:-
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interviews are to be confirmed, candidates may only be given a minimum of 3 days’ notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
EQUAL OPPORTUNITIESApart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB) FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it. Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.
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James Moulding via email at firstname.lastname@example.org or telephone on 01603 421387.
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