Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, alcohol treatment, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
Please follow this link to find out more in our Employee Handbook
JOB DESCRIPTION/PERSON SPECIFICATION Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed. YOUR APPLICATION It is important that you complete a formal application form as CV’s alone will not be accepted.
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We have an exciting opportunity for an enthusiastic, conscientious and flexible Receptionist/Office Clerk to provide reception and administrative duties to the Child and Adolescent Mental Health Community Teams based in Norwich at 80 St. Stephens Road. You will be the first point of contact in a fast-paced community team, you will be expected to demonstrate effective team work skills. The primary role will be covering reception which will include call handling, dealing with service users and visitors face-to-face, data entry, typing and other administrative office duties as well as supporting our business support staff and clinical teams.We have 2 posts available and you will be required to work together as part of the immediate reception team. You will be required to demonstrate exceptional interpersonal and customer service skills with a dedication to confidentiality.
You are also required to complete day to day operational tasks such as alarm testing, logging maintenance work and ordering supplies.
Knowledge of Microsoft Office packages including Word, Excel and Outlook will be essential. Knowledge of the Trust systems would be an advantage but is not essential as full training will be provided.
The positions will be offered as substantive posts, 37.5 hours per week and candidates must be flexible to cover between the hours of 8am to 8pm when required. Postholders will be required to work on an alternate shift pattern of 8 a.m. to 4 p.m / 10 a.m. to 6 p.m.
The position is based predominantly at 80 St. Stephens Road, Norwich but the successful candidates will need to be flexible to work at other bases within Norwich, when required.
We can offer you the full range of NHS benefits and in addition:
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interviews are to be held on 11th July 2019, candidates may only be given a minimum of 3 days’ notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
EQUAL OPPORTUNITIESApart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB) FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it. Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Deputy Business Support Manager
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