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Receptionist/Office Clerk

Band 2

Main area
Band 2
37.5 hours per week
Job ref
80 St. Stephens Road
£17,652 - £19,020 gross per annum
23/06/2019 23:59
Interview date

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, alcohol treatment, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

Please follow this link to find out more in our Employee Handbook

Employee Handbook

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

It is important that you complete a formal application form as CV’s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust straight into your " junk" inbox.


We have an exciting opportunity for an enthusiastic, conscientious and flexible Receptionist/Office Clerk to provide reception and administrative duties to the Child and Adolescent Mental Health Community Teams based in Norwich at 80 St. Stephens Road. 

You will be the first point of contact in a fast-paced community team, you will be expected to demonstrate effective team work skills. The primary role will be covering reception which will include call handling, dealing with service users and visitors face-to-face, data entry, typing and other administrative office duties as well as supporting our business support staff and clinical teams.

We have 2 posts available and you will be required to work together as part of the immediate reception team.  You will be required to demonstrate exceptional interpersonal and customer service skills with a dedication to confidentiality.

You are also required to complete day to day operational tasks such as alarm testing, logging maintenance work and ordering supplies.

Knowledge of Microsoft Office packages including Word, Excel and Outlook will be essential. Knowledge of the Trust systems would be an advantage but is not essential as full training will be provided.

The positions will be offered as substantive posts, 37.5 hours per week and candidates must be flexible to cover between the hours of 8am to 8pm when required. Postholders will be required to work on an alternate shift pattern of 8 a.m. to 4 p.m / 10 a.m. to 6 p.m.

The position is based predominantly at 80 St. Stephens Road, Norwich but the successful candidates will need to be flexible to work at other bases within Norwich, when required.

We can offer you the full range of NHS benefits and in addition:

  • Financial support with relocation cost
  • Flexible working hour
  • Up to 307.5  hours holiday entitlement (subject to length of service
  • FREE physio service
  • FREE Yoga and Pilate
  • Cycle scheme tax-free bikes and accessories
  • Childcare voucher scheme
  • Support with revalidation
  • Post graduate training opportunities
  • We will pay for your initial DBS check (excluding the annual update service charge of £13)


Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Interviews are to be held on 11th July 2019, candidates may only be given a minimum of 3 days’ notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

Apprenticeships logoNo smoking policyInvestors in People: GoldStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Mindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

Apply online now

Further details / informal visits contact

Lorraine Schuil

Deputy Business Support Manager